POLICY

SHIPPING

DOMESTIC POLICY

ALL ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS OF RECEIPT. ORDERS ARE NOT PROCESSED OR SHIPPED FROM FRIDAY, 12PM GMT THROUGH SUNDAY, OR ON NATIONAL UK HOLIDAYS.

IF WE ARE EXPERIENCING A HIGH VOLUME OF ORDERS, SHIPMENTS MAY BE DELAYED BY A FEW DAYS.

SHIPPING RATES AND DELIVERY

SHIPPING CHARGES FOR YOUR ORDER WILL BE CALCULATED AND DISPLAYED AT CHECKOUT.

OG.CHARMS SHIPS TO ADDRESSES WITHIN THE UK AND EUROPE ZONES 1/2/3, AS WELL AS NORTH AMERICA. IF YOU'RE UNSURE AS TO WHETHER YOUR AREA IS INCLUDED IN THESE ZONES, PLEASE SEE HERE.

SHIPMENT CONFIRMATION AND ORDER TRACKING

YOU WILL RECEIVE A SHIPMENT CONFIRMATION EMAIL WITH YOUR TRACKING NUMBER ONCE YOUR ORDER HAS SHIPPED. THE TRACKING NUMBER WILL BE ACTIVE WITHIN 24 HOURS.

CUSTOMS, DUTIES & TAXES

OG.CHARMS IS NOT RESPONSIBLE FOR ANY CUSTOMS AND TAXES APPLIED TO YOUR ORDER. ALL FEES IMPOSED DURING OR AFTER SHIPPING ARE THE CUSTOMER’S RESPONSIBILITY (INCLUDING TARIFFS, TAXES, AND OTHER COSTS).

DAMAGES

OG.CHARMS IS NOT LIABLE FOR ANY PRODUCTS DAMAGED OR LOST DURING SHIPPING. 

IF YOU RECEIVED YOUR ORDER DAMAGED, PLEASE FILE A CLAIM WITH THE SHIPMENT CARRIER.

INCORRECT SHIPPING ADDRESSES AND REFUSED DELIVERY

WE MAKE EVERY ATTEMPT TO VALIDATE THE SHIPPING ADDRESS PROVIDED AT CHECKOUT TO ENSURE IT’S RECOGNISED AS A VALID ADDRESS BY ROYAL MAIL. IF WE CANNOT VALIDATE THE ADDRESS, WE WILL TRY TO CONTACT YOU DIRECTLY TO PROVIDE AN UPDATED ADDRESS. IF WE CANNOT UPDATE THE ADDRESS, THE ORDER WILL BE CANCELED AND REFUNDED.

OG.CHARMS IS NOT RESPONSIBLE IF THE CUSTOMER PROVIDES THE WRONG SHIPPING ADDRESS. PLEASE DOUBLE CHECK BEFORE PURCHASING, THIS IS MORE COMMON THAN YOU WOULD THINK.

MISSING OR STOLEN SHIPMENTS

IF YOU HAVEN'T RECEIVED YOUR ORDER DESPITE THE SHIPPING CARRIER CONFIRMING ITS DELIVERY, PLEASE REACH OUT TO US PROMPTLY. YOU CAN CONTACT US AT GEORGE@OGCHARMS.COM TO REPORT THE ISSUE.

WE WILL FILE A CLAIM WITH THE SHIPPING CARRIER. LOCAL LAW ENFORCEMENT MAYBE INVOLVED. WE WILL REPLACE OR REFUND YOUR ORDER WHEN THE INVESTIGATION IS COMPLETE. PLEASE ALLOW UP TO 21 DAYS FOR THE INVESTIGATION TO TAKE PLACE.

PRIVACY

THIS PRIVACY POLICY DESCRIBES OUR POLICIES AND PROCEDURES ON THE COLLECTION, USE AND DISCLOSURE OF YOUR INFORMATION WHEN YOU USE THE SERVICE AND TELLS YOU ABOUT YOUR PRIVACY RIGHTS AND HOW THE LAW PROTECTS YOU.

WE USE YOUR PERSONAL DATA TO PROVIDE AND IMPROVE THE SERVICE. BY USING THE SERVICE, YOU AGREE TO THE COLLECTION AND USE OF INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.

PERSONAL DATA

WHEN MAKING A PURCHASE, WE MAY ASK YOU TO PROVIDE US WITH CERTAIN PERSONALLY IDENTIFIABLE INFORMATION THAT CAN BE USED FOR SHIPPING PURPOSES. PERSONALLY IDENTIFIABLE INFORMATION MAY INCLUDE, BUT IS NOT LIMITED TO:

  • EMAIL ADDRESS
  • FIRST NAME AND LAST NAME
  • ADDRESS
  • USAGE DATA

USAGE DATA

USAGE DATA IS COLLECTED AUTOMATICALLY WHEN USING THE WEBSITE.

USAGE DATA MAY INCLUDE INFORMATION SUCH AS YOUR DEVICE'S INTERNET PROTOCOL ADDRESS (E.G. IP ADDRESS), BROWSER TYPE, BROWSER VERSION, THE PAGES OF OUR SERVICE THAT YOU VISIT, THE TIME AND DATE OF YOUR VISIT, THE TIME SPENT ON THOSE PAGES, UNIQUE DEVICE IDENTIFIERS AND OTHER DIAGNOSTIC DATA.

WHEN YOU ACCESS THE SERVICE BY OR THROUGH A MOBILE DEVICE, WE MAY COLLECT CERTAIN INFORMATION AUTOMATICALLY, INCLUDING, BUT NOT LIMITED TO; THE TYPE OF MOBILE DEVICE YOU USE, YOUR MOBILE DEVICE UNIQUE ID, THE IP ADDRESS OF YOUR MOBILE DEVICE, YOUR MOBILE OPERATING SYSTEM, THE TYPE OF MOBILE INTERNET BROWSER YOU USE, UNIQUE DEVICE IDENTIFIERS AND OTHER DIAGNOSTIC DATA.

RETENTION & TRANSFER OF YOUR PERSONAL DATA

OG.CHARMS WILL RETAIN YOUR PERSONAL DATA ONLY FOR AS LONG AS IS NECESSARY FOR THE PURPOSES SET OUT IN THIS PRIVACY POLICY. WE WILL RETAIN AND USE YOUR PERSONAL DATA TO THE EXTENT NECESSARY TO COMPLY WITH OUR LEGAL OBLIGATIONS (FOR EXAMPLE, IF WE ARE REQUIRED TO RETAIN YOUR DATA TO COMPLY WITH APPLICABLE LAWS), RESOLVE DISPUTES, AND ENFORCE OUR LEGAL AGREEMENTS AND POLICIES.

OG.CHARMS WILL ALSO RETAIN USAGE DATA FOR INTERNAL ANALYSIS PURPOSES. USAGE DATA IS GENERALLY RETAINED FOR A SHORTER PERIOD OF TIME, EXCEPT WHEN THIS DATA IS USED TO STRENGTHEN THE SECURITY OR TO IMPROVE THE FUNCTIONALITY OF OUR SERVICE.

YOUR INFORMATION, INCLUDING PERSONAL DATA, IS PROCESSED AT THE COMPANY'S OPERATING OFFICES AND IN ANY OTHER PLACES WHERE THE PARTIES INVOLVED IN THE PROCESSING ARE LOCATED. IT MEANS THAT THIS INFORMATION MAY BE TRANSFERRED TO — AND MAINTAINED ON — COMPUTERS LOCATED OUTSIDE OF YOUR STATE, PROVINCE, COUNTRY OR OTHER GOVERNMENTAL JURISDICTION WHERE THE DATA PROTECTION LAWS MAY DIFFER FROM THOSE FROM YOUR JURISDICTION.

YOUR CONSENT TO THIS PRIVACY POLICY FOLLOWED BY YOUR SUBMISSION OF SUCH INFORMATION REPRESENTS YOUR AGREEMENT TO THAT TRANSFER.

OG.CHARMS WILL TAKE ALL STEPS REASONABLY NECESSARY TO ENSURE THAT YOUR DATA IS TREATED SECURELY AND IN ACCORDANCE WITH THIS PRIVACY POLICY AND NO TRANSFER OF YOUR PERSONAL DATA WILL TAKE PLACE TO AN ORGANISATION OR A COUNTRY UNLESS THERE ARE ADEQUATE CONTROLS IN PLACE INCLUDING THE SECURITY OF YOUR DATA AND OTHER PERSONAL INFORMATION.

BUSINESS TRANSACTIONS

YOUR PERSONAL DATA WILL NOT BE TRANSFERRED TO A DIFFERENT COMPANY/ ORGANISATION IN CASE OF A MERGER OR TAKEOVER. 

LAW ENFORCEMENT

UNDER CERTAIN CIRCUMSTANCES, OG.CHARMS MAY BE REQUIRED TO DISCLOSE YOUR PERSONAL DATA IF REQUIRED TO DO SO BY LAW OR IN RESPONSE TO VALID REQUESTS BY PUBLIC AUTHORITIES (E.G. A COURT OR A GOVERNMENT AGENCY).

OTHER LEGAL REQUIREMENTS:

OG.CHARMS MAY DISCLOSE YOUR PERSONAL DATA IN THE GOOD FAITH BELIEF THAT SUCH ACTION IS NECESSARY TO: COMPLY WITH A LEGAL OBLIGATION, TO PROTECT AND DEFEND THE RIGHTS OR PROPERTY OF THE COMPANY, TO PROTECT THE PERSONAL SAFETY OF USERS OF THE SERVICE, OR TO PROTECT THE COMPANY AGAINST LEGAL LIABILITY.

THE SECURITY OF YOUR PERSONAL DATA IS IMPORTANT TO US, BUT REMEMBER THAT NO METHOD OF TRANSMISSION OVER THE INTERNET, OR METHOD OF ELECTRONIC STORAGE IS 100% SECURE. WHILE WE STRIVE TO USE COMMERCIALLY ACCEPTABLE MEANS TO PROTECT YOUR PERSONAL DATA, WE CANNOT GUARANTEE ITS ABSOLUTE SECURITY.

DELETE YOUR PERSONAL DATA:

YOU HAVE THE OPTION TO REQUEST THE DELETION OF YOUR PERSONAL DATA THAT WE HAVE GATHERED BY CONTACTING US AT GEORGE@OGCHARMS.COM. PLEASE INCLUDE THE SPECIFIC INFORMATION YOU WOULD LIKE US TO DELETE WHEN MAKING YOUR REQUEST.

PLEASE NOTE, HOWEVER, THAT WE MAY NEED TO RETAIN CERTAIN INFORMATION WHEN WE HAVE A LEGAL OBLIGATION OR LAWFUL BASIS TO DO SO.

CHILDREN'S PRIVACY

OUR SERVICE PRODUCT IS NOT INTENDED FOR INDIVIDUALS UNDER THE AGE OF 13, AND WE DO NOT KNOWINGLY GATHER PERSONALLY IDENTIFIABLE INFORMATION FROM ANYONE IN THIS AGE GROUP. IF YOU ARE A PARENT OR GUARDIAN WHO IS AWARE THAT YOUR CHILD HAS SUPPLIED US WITH PERSONAL DATA, PLEASE GET IN TOUCH WITH US AT GEORGE@OGCHARMS.COM SO THAT WE CAN ADDRESS AND RESOLVE THE SITUATION.

IF WE BECOME AWARE THAT WE HAVE COLLECTED PERSONAL DATA FROM ANYONE UNDER THE AGE OF 13 WITHOUT VERIFICATION OF PARENTAL CONSENT, WE WILL PROMPTLY REMOVE THE INFORMATION FROM OUR SERVERS UPON REQUEST.

REFUNDS

ORDER CANCELLATIONS

YOU ARE ENTITLED TO CANCEL YOUR ORDER WITHIN 12 HOURS OF PURCHASING WITHOUT GIVING ANY REASON FOR DOING SO.

TO EXERCISE YOUR RIGHT OF CANCELLATION, YOU MUST COMMUNICATE YOUR DECISION THROUGH A CLEAR STATEMENT. YOU CAN DO SO BY SENDING AN EMAIL TO THE FOLLOWING ADDRESS: GEORGE@OGCHARMS.COM.

WE WILL REIMBURSE YOU NO LATER THAN 14 DAYS FROM THE DAY ON WHICH WE RECEIVE THE RETURNED GOODS. THIS WILL BE PROCESSED WITHIN 24 HOURS BUT MAY TAKE AN EXTENDED PERIOD OF TIME TO REACH YOUR BANK ACCOUNT. WE WILL USE THE SAME MEANS OF PAYMENT AS YOU USED FOR THE ORDER, AND YOU WILL NOT INCUR ANY FEES FOR SUCH REIMBURSEMENT.

RETURNS

WE DO NOT ACCEPT RETURNS UNLESS AN ERROR HAS BEEN MADE ON OUR PART. IN THE EVENT THAT YOU RECEIVE INCORRECT MERCHANDISE DUE TO OUR ERROR, WE WILL GLADLY AUTHORISE A RETURN.

PLEASE NOTE THE FOLLOWING CONDITIONS ARE MET:

  1. RETURNS WILL ONLY BE ACCEPTED IN THE CASE OF AN ERROR MADE BY US.
  2. YOU MUST NOTIFY US OF ANY DISCREPANCIES WITHIN 7 DAYS OF RECEIVING THE GOODS.
  3. RETURNED ITEMS MUST BE IN THEIR ORIGINAL PACKAGING.
  4. YOU ARE RESPONSIBLE FOR THE COST AND RISK ASSOCIATED WITH RETURNING THE GOODS TO US.
  5. PLEASE CONTACT US AT GEORGE@OGCHARMS.COM TO INITIATE A RETURN DUE TO AN ERROR ON OUR PART.

WE RESERVE THE RIGHT TO REFUSE RETURNS OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE RETURN CONDITIONS IN OUR SOLE DISCRETION.

WE CANNOT BE HELD RESPONSIBLE FOR GOODS DAMAGED OR LOST IN RETURN SHIPMENT. WE ARE UNABLE TO ISSUE A REFUND WITHOUT ACTUAL RECEIPT OF THE GOODS OR PROOF OF RECEIVED RETURN DELIVERY.

HK_FOOTER